Terms of service.

These terms cover your use of coastalbaydigital.com and any website, software, or growth services you engage Coastal Bay Digital (“we,” “us”) to provide. By hiring us or using the site, you agree to them. Any project-specific proposal or invoice you approve is part of this agreement and controls if it conflicts.

We design and hand-code custom websites and software for home-service businesses, and we offer optional growth services (search ads, local service ads, social, and SEO) after a site is live. We do not use WordPress or page-builders. Specific deliverables, timelines, and scope are defined in your proposal.

Websites start at $1,000 for a three-year term, with half due to begin and the balance due at launch. Larger or custom builds are priced by scope and quoted up front. This is not a monthly subscription; the term renews every three years.

Invoices are due on the dates stated in your proposal. Work may pause on overdue balances, and unpaid amounts may accrue reasonable late fees.

Your proposal defines what’s included, along with a reasonable number of revisions during the build. Work beyond the agreed scope (added pages, new features, redesigns) is quoted separately before we begin it.

To keep the project moving, you agree to provide timely content, approvals, and feedback, and to ensure you have the rights to any materials (text, images, logos) you supply to us.

During your paid term we host and maintain your site and license its use to you. The custom design and code are built for you; final ownership, licensing, and any transfer of assets are as set out in your proposal. If the term is not renewed, hosting and the live site end. This is a build-and-maintain engagement, not a one-time purchase of a self-hosted asset unless your proposal says otherwise.

If your engagement ends, we’ll give you a reasonable window to retrieve your content and, where you own it, to arrange transfer of your domain. After a reasonable wind-down period we may take the site offline and remove hosted files, and we are not obligated to store or maintain your site or data once the term has ended.

Some services depend on third parties (domain registrars, email delivery, ad and analytics platforms). Their terms and fees apply, and we’re not responsible for their outages or changes. Domain registration handled by us is an optional add-on.

Your deposit reserves the build and covers work performed. Once work has begun it is non-refundable. Either party may end an engagement in writing; you remain responsible for work completed and expenses incurred through the end date.

We stand behind our work and will fix defects in what we built. Beyond the agreed scope, services are provided “as is.” To the extent the law allows, our total liability is limited to the fees you paid for the work at issue, and we are not liable for indirect or consequential damages.

You agree to defend, indemnify, and hold us harmless from any third-party claim, loss, or expense (including reasonable legal fees) that arises out of the materials you provide — text, images, logos, video, or data — or your use of the deliverables in violation of the law or someone else’s rights. We’ll do the same for you to the extent a claim arises from our own original code or design infringing a third party’s intellectual property, except where it stems from materials you supplied or from changes made by anyone other than us.

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Sussex County, Delaware, and both parties consent to that jurisdiction. Before filing anything, we both agree to try in good faith to resolve the matter directly first.

This agreement, together with your approved proposal, is the entire agreement between us and replaces any prior understandings on the same subject. If any provision is held unenforceable, the rest stays in effect. Neither party may assign this agreement without the other’s consent, except that we may assign it to a successor in connection with a sale or reorganization of our business. Neither party is responsible for delays or failures caused by events beyond its reasonable control. A failure to enforce a term is not a waiver of it. We work as an independent contractor; nothing here creates a partnership, employment, or agency relationship.

We may update these terms; the current version always lives on this page with its effective date. Continued use after an update means you accept it.

Questions? Email hello@coastalbaydigital.com or call (302) 858-3355.